Refund Policy
Last updated: August 2026
Cancellation Timeframes
48 hours or more before the session
Full refund minus a 2% cancellation fee (plus GST on the fee), to your original payment method within 5-7 business days
Between 48 and 24 hours before the session
75% refund to your original payment method within 5-7 business days
Between 24 and 12 hours before the session
50% refund to your original payment method within 5-7 business days
Less than 12 hours before the session
You can still cancel to free your seat, but no refund is issued
Host Cancellations
If a host cancels a session, contact support and we'll arrange a full refund to your original payment method. We'll also help you find alternative sessions.
How to Request a Refund
Go to 'My Bookings', select the booking you wish to cancel, and click 'Cancel Booking'. The refund for your cancellation tier is shown before you confirm and is initiated automatically to your original payment method.
Recurring, Weekly, Monthly & Custom Plans
These bookings cover multiple sessions under a single booking. You can cancel the whole booking any time before the first session starts, and the cancellation tiers above apply — calculated from the first session's start time, on the full booking amount (refunds are not pro-rated per remaining session). Once the first session begins, the booking can no longer be cancelled.
Disputes
If you believe you're entitled to a refund not covered by this policy (e.g., service not as described), please contact support with details. We review disputes on a case-by-case basis.
Need Help With a Refund?
Contact our support team or visit your "My Bookings" page to manage cancellations.