Partner Agreement
Effective date: 8 September 2026
Interested in becoming a Zoozhi Partner?
Apply at our partner hub — all verified hosts agree to the terms below before listing on Zoozhi.
Apply at partners.zoozhi.comIn This Agreement
Partner Eligibility and Verification
The Zoozhi partner network is open to individuals and businesses based in India who offer experiences in one or more of Zoozhi's 8 categories: Arts & Crafts, Fitness & Wellness, Food & Cooking, Music & Performing Arts, Tech & Innovation, Outdoor & Adventure, Learning & Education, and Entertainment. Applicants must be at least 18 years of age. All partner applications are reviewed by the Zoozhi team within 24 hours of submission. Verification includes credential checks, a quality assessment of your proposed experience, and an onboarding walkthrough. Zoozhi reserves the right to decline any application at its sole discretion.
Verified Partner Status
Upon successful verification, you will be awarded the Zoozhi Verified Partner badge. This status is conditional and may be reviewed or revoked if your conduct, listing quality, or learner ratings fall below Zoozhi's standards. The Verified badge signals to learners that your credentials and experience quality have been independently reviewed by Zoozhi.
Commission, Payouts and Tax
Zoozhi operates on a transparent revenue-share commission model; all fees that apply to you are disclosed to you before your listing goes live, and we do not add undisclosed charges. Zoozhi does not apply a single flat commission rate across all partners; the applicable commission rate is discussed and agreed with you individually during onboarding and confirmed in writing before your listing goes live. Partner payouts are processed on a weekly basis, directly to your registered bank account, net of the applicable commission and any deductions required by law. You must furnish a valid PAN, and a GSTIN where you are GST-registered, before payouts can be released; where these are not furnished, tax will be deducted at the higher rate required by law. Because Zoozhi is classified as an "e-commerce operator" under the Income-tax Act, 1961 (a tax-law classification only, and not a change to Zoozhi's role as a marketplace platform), it is required to deduct tax at source (TDS) on the gross amount of your sales under Section 194-O of that Act, and to comply with applicable GST collection obligations. You remain solely responsible for reporting and paying all taxes on your earnings, including income tax and GST where applicable. Zoozhi charges no listing fee for the first 50 verified partners on the platform — this introductory offer applies at the time of onboarding.
Listings and Experience Quality
Your experience listings must be accurate, clearly described, appropriately priced, and correctly categorised within one of Zoozhi's 8 experience categories. Listings must not be misleading, unlawful, or harmful. Zoozhi reserves the right to edit, suppress, or remove listings that do not meet our quality standards. You are responsible for delivering experiences as described in your listing — including the correct venue, timing, duration, group size, and materials. Failure to deliver as described may result in refunds to learners, penalties, or suspension of your partner account.
Bookings and Cancellations
When a learner books your experience, you are contractually obligated to deliver that experience as listed. Learner cancellations are governed by the Zoozhi Refund Policy (available at zoozhi.com/refunds), which sets the standard tiered refund — a full refund minus a 2% cancellation fee (plus GST on the fee) up to 48 hours before the session; 75% between 48–24 hours; 50% between 24–12 hours; and none within 12 hours — unless a stricter cancellation policy is shown on your specific event page, in which case that policy applies. The platform fee charged to the learner, and the GST on it, are non-refundable in every case, including a full refund; the tiered percentages above apply to the learner's booking amount after that fee is deducted. Where a learner cancels, the amount retained from the learner under the applicable cancellation tier (that is, the portion not refunded) is settled to you after deduction of Zoozhi's platform commission and any applicable taxes. Zoozhi's platform commission therefore continues to apply to a cancelled booking, calculated on the retained (non-refunded) amount; you receive that retained amount net of commission, not the gross amount retained from the learner. Where you cancel a confirmed booking, the learner receives a full refund, no amount is retained, and you will not receive any payment or commission-adjusted settlement for that session. Repeated cancellations by a partner will negatively impact Verified Partner standing and may result in account suspension. In genuine force majeure events, Zoozhi will work with partners and learners to reschedule or process appropriate refunds.
Partner Conduct Standards
All Zoozhi partners are expected to maintain the highest standards of professionalism — treating learners with respect, maintaining a safe and inclusive environment, and delivering consistently high-quality experiences. While you are an active partner, you must not use contact details or other information you obtain about a learner through the Zoozhi platform to solicit or take that learner's booking off-platform, or to redirect learners to competitor services. This restriction applies to the use of platform-derived data and does not restrict your independent business conducted outside Zoozhi through your own channels. Partners must not engage in discriminatory conduct, misrepresent qualifications, or offer unlawful experiences.
Intellectual Property
You retain ownership of the content you create for your listings. By publishing a listing on Zoozhi, you grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce, and promote that content for the purpose of operating and marketing the platform. All intellectual property in the Zoozhi platform — including software, brand assets, and proprietary methodologies — remains the exclusive property of Viventur Technologies Private Limited.
Suspension and Termination
You may terminate your Zoozhi partnership at any time by providing 14 days' written notice to support@zoozhi.com. Pending bookings confirmed before the notice period must be honoured or rescheduled. Zoozhi may suspend or terminate your partner account immediately if you violate this Agreement, provide false information, receive consistently poor learner ratings, or engage in activity harmful to learners or the Zoozhi platform. Upon suspension or termination, all active listings are taken offline and upcoming bookings are cancelled with full refunds issued to affected learners. Payouts already earned for sessions you have actually delivered before suspension or termination remain payable to you, net of applicable commission, deductions, and any amounts you owe Zoozhi (including learner refunds and penalties arising from your conduct), and will be settled in the ordinary payout cycle.
Data Protection and Learner Information
To deliver a booked experience, Zoozhi shares limited learner personal data with you — such as the learner's name and booking details. You act as a recipient of this personal data and agree to: use it solely to deliver and support the specific booked experience; not use it for marketing, profiling, resale, or any purpose beyond that experience without the learner's separate consent; protect it with reasonable security measures appropriate to its sensitivity; not retain it longer than necessary for the experience and applicable legal obligations, and delete it on Zoozhi's reasonable request; and comply with the Digital Personal Data Protection Act, 2023 and all applicable data-protection law. You must notify Zoozhi without undue delay, and in any event within 48 hours, of any actual or suspected breach affecting learner personal data. You are responsible for, and will indemnify Zoozhi in respect of, any claim arising from your handling of learner personal data.
Indemnity
You agree to indemnify, defend, and hold harmless Viventur Technologies Private Limited, its directors, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your experiences, including any injury, loss, or damage suffered by any learner or third party during or in connection with an experience you deliver; your breach of this Agreement or of any applicable law; any misrepresentation in your listings or credentials; and your handling of learner personal data. This indemnity survives termination of your partnership. Zoozhi will notify you of any claim to which this indemnity applies and you will cooperate in its defence.
Insurance and Safety
You are solely responsible for the safe and lawful delivery of your experiences, including compliance with all applicable safety, licensing, food-safety, and venue regulations. If you offer experiences in the Fitness & Wellness, Food & Cooking, or Outdoor & Adventure categories, or any experience involving physical activity or a material risk of injury, you must maintain valid public-liability insurance adequate to cover foreseeable risks, and must provide proof of cover to Zoozhi on request; maintaining such cover is a condition of your Verified Partner status for those categories. For all other categories, Zoozhi strongly recommends that you maintain appropriate public-liability insurance.
Liability
Zoozhi is a marketplace platform that facilitates discovery, booking, and payment; the experiences are delivered by you as an independent provider, and Zoozhi is not liable to any learner or third party for any injury, loss, or damage suffered during or in connection with your experiences. Subject to applicable law, the total aggregate liability of Viventur Technologies Private Limited to you under or in connection with this Agreement is limited to the total platform commission actually earned by Zoozhi on your confirmed bookings in the three months preceding the event giving rise to the claim. Nothing in this Agreement limits either party's liability for fraud, wilful misconduct, or any liability that cannot be limited or excluded under Indian law.
Governing Law, Grievances and Contact
This Partner Agreement is governed by the laws of India. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, India, and the parties agree to first attempt resolution through good-faith negotiation before initiating legal proceedings. For any grievance relating to your partnership or to the platform, you may contact our Grievance Officer, who will acknowledge your complaint within 48 hours and endeavour to resolve it within 15 days, at grievances@zoozhi.com or by writing to the Grievance Officer, Viventur Technologies Private Limited, 21, Karthick Avenue, KNG Pudur, Coimbatore, Tamil Nadu 641029, India. For questions about this Partner Agreement or to apply as a Zoozhi partner, visit partners.zoozhi.com or contact us at support@zoozhi.com.
Closing Hosting and Account Deletion
You may close hosting on Zoozhi at any time, and you must do so before deleting your Zoozhi account. When you stop hosting — whether by your own choice or as a step toward account deletion — the closure is permanent: all of your upcoming hosted experiences are cancelled, every affected customer receives a full refund of what they paid, and your experience listings are removed from the platform. You will not receive payment for any session cancelled as part of closing hosting. Closed listings and hosting history cannot be restored; you would need to re-apply to host again in future.
Questions about partnering with Zoozhi?
Visit partners.zoozhi.com to apply, or email us at support@zoozhi.com. Also review our Terms of Service and Privacy Policy.