Delete Your Zoozhi Account
Last updated: 23 March 2026
You can permanently delete your Zoozhi account at any time — no need to contact support. This page explains what deletion does, how to do it in the app, what active hosts must do first, and how to request it if you no longer have the app installed.
What Deletion Does
- Your profile details (name, email, phone number) are anonymised — we can no longer link them to you.
- Your wishlist and registered devices are removed.
- Your booking history is anonymised. Booking and financial records must be retained under Indian fiscal and audit law, but in a form that can no longer identify you.
- Reviews you wrote remain on the platform but are re-attributed to "Zoozhi user".
- If you opted in to product analytics, your analytics identity and events are erased — we run a server-side delete so the data can no longer be linked to you.
- Deletion is permanent and cannot be undone. You can create a new account later, but your history will not be restored.
Delete in the Mobile App
- 1Open the Zoozhi app and sign in.
- 2Tap the Account tab, then open Settings.
- 3Under the Account section, tap Delete account and confirm.
If You Have Upcoming Bookings
Deletion is blocked while you have upcoming confirmed bookings, because hosts are counting on your attendance and payments may need settling. Cancel your upcoming bookings first (Dashboard → Bookings), then delete your account.
If You Are an Active Host
If you host experiences on Zoozhi, you must close hosting before your account can be deleted. Use "Stop hosting" in the app: your upcoming hosted events are cancelled, affected customers are refunded in full, and your event listings are removed from the platform. Once hosting is closed, you can delete your account and your identity is anonymised in the same way as any other user. This is permanent — closed listings and hosting history cannot be restored.
Request Deletion Without the App
If you uninstalled the app or cannot sign in, email us and we will process the deletion for you. Include the phone number registered to your account so we can locate it — we may contact that number to verify it is really you before deleting.
Email a deletion requestOr email support@zoozhi.com with the subject "Account Deletion Request" and your registered phone number.
Deletion requests are processed within 7 days. We will confirm by SMS or email once complete.
For full details on what data we collect, how long we keep it, and your rights under the DPDP Act 2023, read our Privacy Policy.