Privacy Policy
Last updated: 26 September 2026
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we use it.
In This Policy
Who We Are
Zoozhi is an India-based marketplace for discovering and booking experiences and events, operated by Viventur Technologies Private Limited. This policy covers the Zoozhi website (zoozhi.com) and the Zoozhi mobile app. Viventur Technologies Private Limited is the Data Fiduciary for personal data processed through the Zoozhi platform under the Digital Personal Data Protection Act, 2023. We primarily process and store your personal data in India. Some service providers may process limited data outside India; where that happens we do so in compliance with the Digital Personal Data Protection Act, 2023 and only with providers bound to protect your data as described below.
Profile Information
You can browse Zoozhi and select a location without creating an account. If you choose to create an account, the only information required at sign-up is your mobile phone number, verified by a one-time password (OTP) sent by SMS; we do not store passwords. In the mobile app you may provide a first and last name and a preset avatar during onboarding, or skip that step and add them later. A first name becomes required only when you start an account-based action that needs it, such as booking an experience, because the host needs a name for the guest list and booking invoice, or applying to host. The mobile app does not ask for gender or birth year. If you previously provided those optional profile details through another Zoozhi service, they may remain in your account but are not used for recommendations. We use profile information to operate your account, identify you to hosts when you book, send booking confirmations, and provide customer support.
Location Data
We use the city you select to show experiences near you. In the mobile app you can optionally allow precise GPS location to find nearby events. GPS access is off unless you grant permission, and you can revoke it at any time in device settings. If you do not grant permission, you can search for or choose a city manually, or skip and use the displayed default city. We do not track your location in the background.
Bookings & Payments
When you book an experience we collect the booking details, including the event, date, guest count, and purchase history, and issue GST invoices as required by Indian tax law. Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card number, UPI ID, and bank credentials go directly to Razorpay and are never stored by Zoozhi. You can view your transaction history in your account.
Wishlist & Reviews
When you save an experience to your wishlist we store that save with your account so it syncs across your devices. Your wishlist is deleted permanently when you delete your account. When you write a review we store the rating and text you submit and display them with your first name alongside the host's experience. Reviews and related user-authored moderation records are deleted when you delete your account.
Device, Usage & Crash Data
With your consent, we collect usage analytics such as screens viewed and features used, together with device identifiers, and crash and error diagnostics such as device model, OS version, and what went wrong. When you are signed in, usage analytics is associated with an internal Zoozhi account identifier and may be linked to a device identifier. Crash diagnostics are configured not to include your name, phone number, email address, or Zoozhi account identifier. In the mobile app one consent decision controls both analytics and crash diagnostics: both are off until you allow them, and you can withdraw consent at any time in Settings → Privacy, which stops further transmission. If you enable push notifications, we store a push-notification device token to deliver booking updates and reminders. The app removes its local token and requests removal of the server registration when you sign out; device registrations, in-app notification history, and queued notifications are permanently removed when you delete your account. We do not sell this data or use it for cross-company tracking.
How We Use Your Information
We use personal data to operate your Zoozhi account, process bookings and payments, show relevant experiences in your selected city, send booking confirmations and reminders, provide customer support, prevent fraud, secure and maintain the service, and improve the platform. We also use aggregated or de-identified data to develop features. We do not sell your personal data.
Third Parties We Work With
We share your name and booking details with the verified host whose experience you book because that is necessary to deliver the experience, and the host is contractually bound to use the data only for that experience. We also use these service providers, each receiving only what it needs: Supabase for sign-in and OTP verification; Razorpay for payment processing; PostHog for consent-gated usage analytics; Sentry for consent-gated crash diagnostics; MSG91 for SMS delivery; and Fly.io for cloud hosting and databases. Some providers process data outside India. Each host and service provider that receives user data is contractually required to process it only as directed and to provide the same or equivalent protection described in this policy and required by applicable App Store guidelines and data-protection law. We may disclose information if required by law or court order, or to prevent fraud or harm.
Data Retention & What Happens on Deletion
We retain your personal data while your account is active and only for as long as needed for the purposes described in this policy. When you delete your account, the authentication account is revoked; profile contact information is erased or irreversibly tombstoned; and wishlist entries, reviews, user-authored moderation records, notification history and queues, device registrations, and consent-gated analytics identity are deleted. Booking and financial records must be retained under Indian fiscal and audit law, so we retain them with anonymised account linkage for the legally required period. They are no longer displayed as belonging to your Zoozhi profile.
Data Breach Notification
We maintain procedures to detect and respond to personal-data breaches. If a breach affects your personal data, we will notify the Data Protection Board of India and affected users in the manner and within the timelines required by the Digital Personal Data Protection Act, 2023, and take reasonable steps to contain and remediate the breach.
Your Rights Under the DPDP Act 2023
Under the Digital Personal Data Protection Act, 2023, you have the right to access a summary of personal data we hold about you; correct inaccurate or incomplete data; request erasure where the data is no longer necessary; withdraw consent where processing is based on consent; nominate another person to exercise your rights in the event of death or incapacity; and raise grievances. You can withdraw mobile analytics and crash-diagnostic consent in Settings → Privacy and can delete your account in Settings → Account → Delete account. For other privacy requests, contact our Grievance Officer at grievances@zoozhi.com or write to Viventur Technologies Private Limited, 21, Karthick Avenue, KNG Pudur, Coimbatore, Tamil Nadu 641029, India. If your grievance remains unresolved, you may escalate to the Data Protection Board of India.
Children's Privacy
Zoozhi accounts and payments are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has created an account, contact support@zoozhi.com and we will delete the account promptly.
Cookies & Analytics
On the website we use strictly necessary cookies to maintain sessions and remember preferences such as selected city. Where analytics is offered, it is consent-controlled. In the mobile app, analytics and crash diagnostics are off until you consent, and consent can be withdrawn at any time in Settings → Privacy.
Security
We implement appropriate technical and organisational safeguards, including encrypted data transmission, access controls, and security reviews. No system is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy. When we make material changes, we update the Last updated date and notify you where required. Existing account holders are asked to review and accept a new active policy version before continuing account-based use.
Contact Us
For privacy questions or to exercise your rights, contact support@zoozhi.com or grievances@zoozhi.com, or write to Viventur Technologies Private Limited, 21, Karthick Avenue, KNG Pudur, Coimbatore, Tamil Nadu 641029, India.
Delete Your Account
You can delete your Zoozhi account and personal data at any time — in the mobile app or from the web. See how account deletion works.
Privacy Inquiries
For privacy-related questions, please contact us or email support@zoozhi.com