What happens after you book: confirmation and your QR ticket
After a successful payment on Zoozhi, your booking is confirmed instantly and you get a QR ticket for check-in. Before the session, check the date, time and joining or venue details, and keep your ticket accessible. If payment or booking status is unclear, check what happened before attempting another payment.
Successful payment confirms your booking
Your booking is confirmed instantly when payment succeeds, so check the confirmation before making your plans around the session.
Before paying, review the experience you have selected. Check the session date and time, the number of places you intend to book, and whether you are purchasing a single session or a plan. Customers can book a single session, or a weekly or monthly plan where the host offers one.
You see the experience price plus any applicable taxes and fees before payment. Use that final amount when deciding whether to proceed, especially if you have been comparing different experiences.
Zoozhi accepts UPI, credit or debit cards, net banking, and popular wallets. Payments are processed through Razorpay, a PCI DSS-compliant payment gateway, and Zoozhi does not store card details.
Once payment succeeds, the booking confirmation and QR ticket give you the practical information to prepare for attendance. Take a moment to review the booking rather than closing the screen immediately.
A useful distinction is:
| Item | What it tells you |
|---|---|
| Amount shown before payment | What you are being asked to pay, including applicable taxes and fees |
| Payment status | Whether the payment attempt succeeded, failed or remains unclear |
| Booking confirmation | That your booking has been confirmed |
| QR ticket | What you receive for check-in |
If something appears inconsistent, keep the relevant booking and payment information together while you seek clarification.
Your QR ticket is for check-in
The QR ticket is what you receive for check-in, so make sure you can access it when you attend.
After booking, locate your ticket and familiarise yourself with how to retrieve it. Do this before leaving for an in-person session or getting ready for an online one. Avoid relying on finding an unfamiliar screen at the last moment.
For an in-person experience, charge your phone and keep the ticket accessible when you arrive. Follow the host’s check-in instructions and have the ticket ready when requested.
Treat the ticket as booking information. Avoid posting it publicly or sharing a picture that exposes its QR code. If you need to ask a question about your booking, use the relevant booking reference rather than circulating the ticket unnecessarily.
Do not assume that one ticket covers additional people, different dates or every session in a plan. Check the booking details and any attendance instructions attached to your purchase.
For online experiences, read the joining instructions as well. A QR ticket is for check-in; it should not be assumed to replace a meeting link or other access instructions.
The aim is simple: know what you booked, know how to join, and have your ticket ready.
Read the session details before you attend
A confirmed booking secures the booking, while the session details tell you how to arrive prepared.
Set aside a few minutes to check the practical requirements. This matters whether you are trying something unfamiliar or returning to an activity you already enjoy.
Review these details:
- Date and start time: Check the actual session you selected, particularly if several dates were available.
- Venue or joining instructions: Confirm the address for an in-person session or the access instructions for an online session.
- Arrival guidance: Follow any instructions about arriving before the start.
- What to bring: Look for clothing, equipment, ingredients or materials you need.
- What is included: Check which supplies or facilities the host provides.
- Participation requirements: Review any stated experience level, age guidance or preparation.
- Cancellation terms: Read the conditions that apply if your plans change.
For example, an arts session might provide the main materials but ask you to bring an apron. A movement class might specify clothing that allows you to move comfortably. These are possibilities to check, rather than assumptions about every experience.
If an essential detail is missing, ask for clarification before attendance. A clear answer about the venue, equipment or suitability is more useful before the session than at the door.
Resolve unclear status before paying again
If you cannot tell whether your booking succeeded, check the booking and payment records before making another attempt.
An interrupted connection or an unfamiliar payment screen can leave you unsure what happened. Start by checking whether a booking confirmation and ticket are available, then review the payment status in the payment method you used.
If money appears to have been debited but you cannot find a confirmed booking, retain the transaction reference, payment time and amount. Use those details when seeking help through the support route available to you.
Do not assume that a bank debit alone proves the booking is confirmed. Equally, avoid assuming that a missing confirmation means you should immediately pay again.
If your booking is confirmed but you cannot locate the ticket, check the booking information available to you and ask for help retrieving it. Keep the confirmation details accessible while the issue is being resolved.
For changes or cancellations, review the terms attached to your booking. Instant confirmation does not establish whether a booking can be rescheduled or refunded.
What to look for
Use this checklist after booking through any platform to make sure you have what you need.
- Is the booking clearly marked as confirmed?
- Do the date, time and selected experience match your intention?
- Can you access the ticket or other check-in information?
- Are the venue or online joining instructions clear?
- Do you know what to bring and what is included?
- Can you find the applicable cancellation conditions and a route for booking questions?
Frequently asked questions
Is my Zoozhi booking confirmed immediately?
Yes. Booking confirmation is instant on successful payment, and you get a QR ticket for check-in.
What do I use the QR ticket for?
The QR ticket is for check-in. Keep it accessible and follow the host’s attendance instructions.
Does the QR ticket include an online joining link?
Do not assume that the QR ticket replaces online joining instructions. Check your booking details for the access information you need.
What if money was debited but I cannot find my booking?
Check both your booking status and the payment record before paying again. Keep the transaction reference, amount and payment time available when seeking help.
Can I cancel after receiving my ticket?
Check the cancellation conditions that apply to your booking. Receiving a confirmed booking and QR ticket does not by itself establish refund or rescheduling eligibility.